Terms of Service

These Terms of Service ("Terms") govern your use of the Cleano website at cleanousa.com (the "Site"), our quote requests and text messages, and the cleaning, laundry, dry cleaning, power washing, junk removal and related services we provide (the "Services"). "Cleano," "we," "us" and "our" refer to Cleano. By using the Site or requesting a quote, you agree to these Terms. If you do not agree, please do not use the Site.

1. Free quotes

Quotes are free and carry no obligation. A quote is an estimate based on the information you give us. The final price may change if the job differs from what was described (for example, a larger space, heavier soiling or extra items). We will tell you about any change before doing additional work. Quotes are valid for 30 days unless we say otherwise.

2. Booking, scheduling and cancellations

A job is booked once we confirm a date and time with you. If you need to reschedule or cancel, please let us know as early as possible, ideally at least 24 hours in advance. We may charge a reasonable fee for cancellations made with less notice or if we cannot access the property at the scheduled time; we will tell you about any such fee when you book.

3. Access and site conditions

• You are responsible for giving us safe access to the property or vehicle and for having the authority to do so.
• Please secure or tell us about valuables, fragile or heirloom items, and pets before we arrive.
• We may decline or stop work in unsafe conditions, including hazardous materials, biohazards, pests or structural hazards.

4. Laundry and dry cleaning

• Please check pockets and remove valuables before pickup. We are not responsible for items left in garments.
• We follow care labels. We are not responsible for items without care labels, or for normal wear, shrinkage, fading or damage caused by defects in the fabric or construction of a garment.
• Items not collected or accepted for delivery within 60 days may be donated or disposed of after we try to contact you.

5. Junk removal

You confirm that you own, or are authorized to dispose of, every item you ask us to remove. We do not haul hazardous materials, including chemicals, paint, fuel, asbestos or medical waste. Removed items are recycled, donated or disposed of at our discretion and cannot be recovered once taken.

6. Payment

Payment is due when the work is completed unless we agree otherwise in writing. We will confirm the accepted payment methods when you book.

7. Satisfaction and damage claims

If you are not happy with our work, or believe something was damaged, please contact us within 48 hours of the service (or of delivery, for laundry and dry cleaning) so we can review it. We take reasonable care, but we are not responsible for pre-existing damage, normal wear, or damage caused by items that were improperly installed or already defective.

8. Text messaging (SMS) terms

When you submit your mobile number through our quote form, you agree to receive text messages from Cleano about your quote request, including your quote, scheduling and service updates. Consent is not a condition of purchase.

• Message frequency varies based on your request.
• Message and data rates may apply according to your mobile plan.
• To stop receiving texts, reply STOP at any time. We will send one message confirming you have been unsubscribed.
• For help, reply HELP or call us at 929-665-1601.
• Mobile carriers are not liable for delayed or undelivered messages.
• We do not sell or share your mobile number or text-messaging consent with third parties for their own marketing. See our Privacy Policy.

9. Use of the Site

You agree to give accurate information and not to misuse the Site, including by submitting false requests, interfering with its operation, or attempting to access it by automated means. The Site's content, logos and design belong to Cleano and may not be copied without our permission.

10. Disclaimers

The Site is provided "as is." We try to keep it accurate and available but do not guarantee that it will be error-free or uninterrupted. Service descriptions on the Site are general information and do not form a contract until a job is confirmed.

11. Limitation of liability

To the fullest extent permitted by law, Cleano is not liable for indirect, incidental, special or consequential damages. Our total liability for any claim related to the Site or the Services is limited to the amount you paid for the specific service giving rise to the claim. Nothing in these Terms limits any rights you have that cannot be limited under applicable law.

12. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in New York County, New York.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows when they last changed. Continuing to use the Site or Services after a change means you accept the updated Terms.

14. Contact us

Questions about these Terms? Call or text 929-665-1601 or message us on Instagram @cleano_usa.