Privacy Policy

This Privacy Policy explains how Cleano ("Cleano," "we," "us") collects, uses and shares information when you visit our website (the "Site"), request a quote, or use our services. By using the Site, you agree to this Policy.

1. Information we collect

Information you give us. When you request a quote we collect your first name, mobile phone number and your answers to our quote questions (such as the type of cleaning, the job and your timing). If you book a service we may also collect your address, email, scheduling details, access instructions and payment information. If you contact us by phone, text or Instagram, we keep a record of that conversation.

Information collected automatically. When you visit the Site, we and our service providers may collect technical information such as your IP address, browser and device type, pages viewed, the page you came from, and the date and time of your visit. We may use cookies and similar technologies for this, including analytics and advertising tools such as Google Analytics and Google Tag Manager.

2. How we use your information

• To respond to your quote request and text you your quote.
• To schedule, provide, and follow up on services you book.
• To send service-related messages, such as appointment confirmations and updates.
• To operate, secure and improve the Site, and to measure how our advertising performs.
• To comply with legal obligations and protect our rights.

3. Text messaging

If you give us your mobile number and agree to receive texts, we use it to send messages about your quote and services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See the text messaging terms for details.

We do not sell, rent or share your mobile number or text-messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes. We share it only with service providers that help us send messages, and only for that purpose.

4. How we share information

We do not sell your personal information. We share it only:

• With service providers who help us run our business, such as messaging, website hosting, analytics, scheduling and payment providers. They may use it only to provide services to us.
• When required by law, or to protect the rights, property or safety of Cleano, our customers or others.
• In connection with a merger, sale or transfer of our business, subject to this Policy.
• With your consent.

5. Cookies and your choices

You can set your browser to block or delete cookies; some parts of the Site may not work as well without them. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on and manage ad personalization in your Google ad settings.

6. How long we keep information

We keep information for as long as needed to provide our services, respond to your requests, keep business records, and meet legal obligations, and then delete or de-identify it.

7. Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

9. Children

The Site and our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Links to other sites

The Site links to other websites, such as Instagram. We are not responsible for their privacy practices, so please review their policies.

11. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date above shows when it last changed.

12. Contact us

Questions or requests about your privacy? Call or text 929-665-1601 or message us on Instagram @cleano_usa.